7.1 If obvious defects occur after a repair carried out by RH Electronics on the electronic device concerned, the customer must notify RH Electronics in writing within eight working days of acceptance. To meet the deadline it is sufficient to send the notice of defects in due time.
7.2 Only RH Electronics’ customers are entitled to warranty claims regarding the elimination of defects after repair. A transfer of these legal claims to third parties is not possible.
7.3 RH Electronics shall decide after consideration in the respective case whether the defect will be remedied or whether a defect-free item will be delivered. The delivery dates according to point 4 of these General Terms and Conditions shall apply.
7.4 The customer shall send RH Electronics an exact description of the fault and a printout of the current fault memory (currently read out after the previous repair) for this notice of defect.
7.5 If RH Electronics determines that the electronic device is defective, the customer will be informed by telephone or e-mail and requested to return the electronic device to RH Electronics.
7.6 For the return the customer receives an RMA number from RH Electronics and sends it together with the faulty device, a copy of the invoice and the current fault memory protocol to RH Electronics. In order to process complaints quickly, it is absolutely necessary to submit an exact description of the error, a printout of the error memory and a copy of the invoice.
7.7 Defective goods are only to be sent to RH Electronics after prior consultation with the company.
7.8 RH Electronics reserves the right to request further functional parts from the customer in order to process the complaint properly. These additional parts must be sent to RH Electronics within eight days of request.